It has been a busy week at Cruise Guides, but very rewarding . I went to Cairns and met for the first time a very positive, hardworking, knowledgeable and friendly group of guides.
Goals for Cruise Guides Australia
- To be the number one provider of high quality tour guides in Australia
- To have year round jobs for CGA guides – not just seasonal
- To offer standards, support and training Australia wide to the Guiding Industry
Values of Cruise Guides Australia
Customer Commitment
- To provide excellent commentary, guidance and information to all clients from all walks of life , in a clear unbiased way
Personal Accountability
- To be accountable for actions regarding touring both the good and the bad
Respect for people
- Awareness of peoples needs, limits and expectations. Providing assistance, care and teamwork where needed. Remembering that everyone is unique and special and may require handing in their own special way
Continuous improvement
- Being open to peer , client, and management feedback and welcome them as opportunities for improvement. Attendance of training to ensure the continuous improvement.
